As a member of the client service team, I provide technical assistance, and resolve software-related and other issues for our clients. We troubleshoot problems, offer guidance and collaborate with our development teams to ensure client satisfaction and that their websites are operating as they should.

What makes me unique

With a background in software development, I bring a well-rounded perspective to troubleshooting and resolving issues. I can quickly identify the root cause of problems and offer the most effective solutions. Plus, I sincerely care about the person and team I am working with. This combination of technical skill and client-tailored support ensures a much better experience for our clients.

The projects that I love

I enjoy providing comprehensive technical assistance to clients, addressing their software-related concerns so we can ensuring optimal performance. Troubleshooting complex issues and unraveling intricate problems play to my strengths. I appreciate clients who provide clear and detailed information about their concerns and goals, as it helps diagnose and resolve issues more efficiently. I also value clients who are open to collaboration and willing to provide feedback as it enables me to continuously improve my work and the overall user experience.

What makes me proud

Overall, my professional achievements, strong family bonds and pursuit of personal interests make me proud of the person I have become.

Nuts and bolts

• The University of Texas at Austin – Center for Professional Education (CPE), Computer Science Certificate
• The University of Texas at Austin, B.S., Biology, 2018